Envíos y pagos
How do I track my order?
In the My Account section, you will be able to know the status of your order from when it leaves our warehouses until its delivery. When it leaves, we will send you an email with the shipping company details, so that you can manage any need directly ...
What if I no longer want my order?
If you cancel your order before it is sent, it will be canceled and we will proceed to a full refund of the amount you paid. If you cancel the order or it cannot be delivered due to causes attributable to the customer (prolonged absence, incorrect ...
What are the turnaround times?
Delivery times are between 24 and 48 hours for any point in the Canary Islands. In Fuerteventura and Lanzarote the period may occasionally be raised to 72 hours In isolated areas of the Canary Islands, the term can be exceptionally extended Shipping ...
Do I have to pay shipping costs?
In all the Canary Islands, shipments are free from 49 euros of purchase (not including taxes). Below that amount, shipping is priced according to its weight. Canary Islands Weight | Amount <49€ from €49 0-5kg €5.99 free shipping 5-10kg €7.99 free ...